Top Tech Jobs & Startup Jobs in Chicago, IL

Manage and develop a contact center team to meet service, quality, and sales goals. Hire, onboard, train, monitor calls, coach employees, resolve member escalations, ensure regulatory and compliance training, collaborate cross-functionally, and implement individual development and performance management plans.

Lead Alliant's editorial strategy and execution to drive brand, thought leadership, and marketing conversion. Own editorial calendar, create and edit multi-channel content, establish AI-assisted human-in-the-loop workflows, apply editorial standards and accessibility, collaborate with cross-functional and compliance partners, and use performance KPIs to optimize content.

Customize and configure ServiceNow applications and workflows, gather and document user and technical requirements, analyze system interactions, support Service transformation teams, maintain environments and release upgrades, troubleshoot complex issues, and train users and team members. Ensure consistency across development, test, and production environments and continuous process improvement.