Top Tech Jobs & Startup Jobs in Chicago, IL

Leads a centralized contact center analytics function, managing analysts, prioritizing analytical requests, and setting operating standards. Performs complex analyses and executive insight reporting while building repeatable frameworks, automation, and responsible AI-assisted workflows. Partners with reporting and technology teams on data access and tools including MicroStrategy, Genesys, CallMiner, and Snowflake. Ensures analyses account for TCPA, FCRA, and FDCPA requirements while supporting strategic initiatives across customer service, lending, collections, complaints, workforce management, and related operations.

Manages regulatory and operational issue lifecycles, customer remediations, root cause investigations, controls assessments, documentation quality reviews, deadlines, escalations, and audit-related data requests. Partners cross-functionally to address compliance requirements, improve issue management processes, and prevent recurrence of business and system issues.

Leads OnDeck’s strategic partner account management function, owning partner relationships from onboarding and go-live through expansion, tier upgrades, and renewal. Builds the account growth playbook, QBR program, health scorecard, and scalable operating processes. Manages and coaches account managers, directly oversees high-value partner relationships, drives upsell and cross-sell, coordinates co-marketing, forecasts origination, and translates partner feedback into product and business priorities.

Leads creative strategy for multiple financial services brands by translating performance data and customer insights into messaging, briefs, testing strategies, and creative recommendations. Manages and mentors copywriters, guides execution, maintains brand voice, drives paid social evolution, evaluates results, and feeds learnings into future work. Partners with marketing, channel, business, design, and creative teams while using analytics and AI tools to improve ideation and production.

Leads Creative and Design Operations for Enova Studios by managing workflows, traffic, dashboards, tools, vendors, SOPs, and operational improvements. The role administers Asana and integrates the broader tool stack, coordinates capacity and project execution, manages vendor relationships, and applies AI and automation to improve efficiency. It partners with leadership to establish priorities, surface risks, maintain visibility, and support both creative production and UX/product design workflows.

Supports regulatory compliance programs for SMB and consumer lending businesses. Responsibilities include researching consumer protection laws, responding to compliance inquiries, conducting diligence and risk reviews, supporting audits and testing, identifying operational gaps, performing root cause analysis, and implementing policy and process changes. The role coordinates with business units and advisory teams while monitoring compliance with lending regulations such as UDAP/UDAAP, ECOA, FCRA, TILA, and TCPA.

Leads partnership and affiliate marketing strategy for consumer lending brands. Owns 20+ strategic partnerships, launches scalable co-marketing programs, analyzes performance, and drives customer acquisition. Manages direct reports, collaborates with analytics and market intelligence teams, applies AI and emerging technologies, provides executive insights, and oversees business development, contract negotiations, and regulatory coordination with Legal, Compliance, and Bank Partnerships.

Leads strategy and operations for new business initiatives, including market studies, competitive analysis, business modeling, M&A evaluation, strategic partnerships, budgeting, forecasting, acquisition integration, and startup planning. Monitors KPIs, assesses risks and efficiencies, supports cross-functional execution, mentors team members, and presents data-driven recommendations to senior stakeholders.

Design and implement software solutions across full-stack applications, including microservices, APIs, frontend and backend systems. Diagnose production issues, improve scalability, manage risk, and collaborate with Product, Analytics, Operations, and engineering teams. Mentor junior developers, prioritize work across projects, participate in on-call rotation, and apply AI tools responsibly to enhance development workflows.

Supports compliance monitoring and supervision for CashNetUSA products. Owns customer remediation and issue management from root-cause investigation through corrective action, system fixes, testing, and redress. Identifies compliance exceptions, analyzes complaint trends, develops process improvements, maintains monitoring systems, documents regulatory and product knowledge, and supports audits. The role collaborates cross-functionally to resolve operational issues and align business processes with federal and state requirements.