Top Tech Jobs & Startup Jobs in Chicago, IL

Manage a portfolio of strategic enterprise law firm customers, driving adoption, retention, loyalty, expansion, and net revenue retention. Serve as the central customer contact, conduct executive business reviews, develop success plans, monitor customer health, resolve blockers, and coordinate with sales, product, support, engineering, training, cloud services, and partners. Provide strategic guidance based on account intelligence and legal industry trends while identifying renewal risks and growth opportunities.

Lead incident response and reliability improvements for iManage Cloud. Triage large-scale production issues, build observability and automation, run postmortems, partner with product and engineering, and proactively detect and eliminate systemic problems to improve uptime and customer experience.

Lead multi-year product strategy and roadmaps for a major platform area, prioritize reusable platform services, partner with engineering and cloud teams for scalability and reliability, participate in API and architecture decisions, integrate AI/ML capabilities, drive go-to-market launches, track product success metrics, and align stakeholders across the organization.

Drive iManage’s strategic Microsoft partnership by executing global co-sell and joint go-to-market programs. Build Microsoft field relationships, deliver enablement, expand marketplace participation, develop AI and Copilot initiatives, and track pipeline, revenue, and partner-sourced leads. Support business reviews, standardize engagement processes, and improve partnership efficiency and scalability across regions.

Negotiate and close high-volume enterprise SaaS and cloud agreements across the Americas. Review and redline customer paper, apply playbooks, manage concurrent deals, support sales escalations, and collaborate with cross-functional teams to ensure consistent, commercially minded legal positions.

The Senior Site Reliability Engineer will focus on automating infrastructure, enhancing cloud resilience, supporting deployments, and mentoring teams in reliability best practices, while participating in on-call rotations.

Lead the go-to-market strategy for security, governance, risk, and compliance, collaborating across teams to create effective launch plans, messaging, and thought leadership while analyzing market trends and customer insights.

Own the commercial enablement roadmap for account executives, account managers, and customer success managers. Define execution standards, translate product and process changes into practical guidance, facilitate workshops and role plays, create playbooks and coaching tools, support onboarding and certifications, and use field feedback, conversation intelligence, CRM signals, and program data to improve readiness and customer-facing performance.