Lead strategic onboarding, adoption, retention, renewal, and expansion for enterprise customer accounts. Build success plans, drive measurable business outcomes, conduct executive business reviews, manage renewal risk, identify growth opportunities, and maintain executive relationships. Use customer health metrics, CRM systems, customer success platforms, and business intelligence tools to guide portfolio decisions. Mentor Customer Success Managers and collaborate with Product, Sales, Marketing, Support, and Professional Services.

Lead integrated B2B SaaS marketing campaigns across webinars, email nurture, digital content, events, field activation, and ABM. Orchestrate campaign strategy and execution across the buyer journey, partner with Sales and Customer Success, manage marketing calendars and budgets, and use account and intent data to improve pipeline impact and conversion.

Leads presales strategy for a cloud-based pricing SaaS platform. Consults with prospects on pricing challenges, develops solution visions, configures and delivers product demonstrations, responds to RFPs and RFIs, builds ROI and business value cases, and differentiates solutions from competitors. The role also supports marketing thought leadership through content and speaking engagements while partnering closely with account executives to drive commercial growth.