Top Tech Jobs & Startup Jobs in Chicago, IL

Leads healthcare SaaS delivery across implementation, support, and customer success. Oversees enterprise deployments, workflow configuration, testing, go-live readiness, adoption, retention, capacity planning, and executive escalations. Partners with Sales, Product, and Engineering to improve client outcomes and platform capabilities while managing multidisciplinary leaders and teams.

Leads healthcare public policy strategy by monitoring regulatory developments, interpreting CAHPS and quality reporting requirements, advising executives on product and business impacts, managing relationships with CMS, NQF, and AHRQ, drafting corporate comment letters and position statements, presenting policy insights, and directing the public policy team, budget, and strategic goals.

Leads complex, enterprise healthcare SaaS implementations across multiple workstreams and business units. Owns program execution, governance, integrated plans, RAID logs, risk and escalation management, scope control, executive reporting, and client transitions. Influences cross-functional Delivery, Technical, Support, Advisory, and Growth teams without direct authority. Uses Wrike and AI or automation tools to improve reporting, communication, and operational efficiency.

Leads a specialized Delivery team supporting client implementations, data mapping, data ingress, and engagement services. Manages team performance, workload allocation, service quality, contract compliance, escalations, and client issue resolution. Builds and improves operational processes, drives service recovery, supports continuous improvement, and fosters employee engagement. The role also partners cross-functionally on capacity planning, organizational design, and strategic business objectives across healthcare-related client services.

Manages local search data for client locations, including onboarding, platform configuration, data submissions, quality control, discrepancy resolution, and ongoing maintenance across Google, Bing, Facebook, and Yelp. Partners with Account Managers and clients, prioritizes multiple account deliverables, supports inquiries, and applies local SEO tactics to improve visibility. Requires strong attention to detail, data management, communication, organization, and Excel skills.

Provides frontline technical support for SaaS platform users by diagnosing access, configuration, integration, API, EMR, and FTP issues. Responsibilities include troubleshooting, ticket documentation, system validation, escalation, cross-functional collaboration, and maintaining knowledge resources. The role requires clear communication, structured support workflows, and basic technical knowledge of SQL, APIs, JSON, Unix/Linux, and Excel.

Develop and launch digital learning content for GTM employees and partners across e-learning, video, job aids, in-application guidance, and live-session support. Manage assigned content from design through LMS publication, beta testing, and launch. Interview subject matter experts, write instructional materials and assessments, use AI tools in content production, analyze learning data, maintain course libraries, and research instructional design best practices.

Manage a portfolio of 30–35 client accounts, driving expansion and new business growth. Build strategic relationships, identify client needs, collaborate with professional services and implementation teams, develop proposals and pricing strategies, negotiate contracts, and achieve sales quotas using consultative selling and MEDDIC methodology.

Partners with North American sales leadership to optimize revenue performance through forecasting, pipeline analysis, territory and quota planning, GTM strategy, deal reviews, and process improvement. The role monitors account progression and win-loss trends, drives adoption of sales tools and operating rhythms, and collaborates with Finance, Marketing, Enablement, Deal Desk, and Legal. It requires advanced analytical skills, Salesforce reporting, data visualization, and extensive software industry experience.

Leads Qualtrics’ North America enterprise Solution Consulting team serving hospitality, travel, restaurants, retail, sports, media, and entertainment. Responsibilities include hiring, coaching, and developing consultants; partnering with Sales on account alignment, deal strategy, and executive relationships; influencing technical and business decisions; developing industry and AI strategy; and sharing customer insights with Product and market-facing teams.