Top Tech Jobs & Startup Jobs in Chicago, IL

Leads the technical direction and architecture of data product systems, including APIs, backend services, data stores, and processing systems. Builds and reviews production code, partners with product managers, data scientists, and ML engineers, and oversees system design, operations, observability, and on-call health. The role also mentors engineers, drives cross-team technical alignment, evaluates machine-learning production systems, and guides effective use of AI engineering tools.

Leads full-stack development for account management capabilities, designing secure, scalable cloud-based applications with Vue.js, TypeScript, and Node.js. Responsibilities include developing microservices, improving reliability and observability, integrating AI-assisted engineering workflows, resolving high-priority issues, mentoring engineers, leading technical ceremonies, and maintaining documentation. The role focuses on authentication, identity and access management, invoicing, payment terms, and address book functionality.

Supports the Governance, Risk, and Compliance program with a focus on business continuity, disaster recovery, incident response, technology risk, SOX compliance, audit readiness, and third-party risk management. Coordinates resilience exercises, maintains governance documentation, tracks remediation activities, supports technology control implementation, reviews vendor risk assessments and SOC reports, and develops program metrics. Partners with business and technology stakeholders to improve risk management processes and organizational resilience.

Lead digital merchandising strategy and onsite category experiences across browse, search, navigation, filtering, product presentation, and discovery. Use customer insights, performance data, and experimentation to improve conversion and confidence. Develop category-specific merchandising strategies, taxonomy, attributes, product relationships, and scalable best practices while partnering with Product, Marketing, Category Management, and data teams.

Own the strategy, development, and optimization of Zoro’s order management systems and customer service tools. Lead the order lifecycle across placement, fulfillment, delivery, modifications, cancellations, and returns. Design self-service and microservices-based tools, automate exception workflows, implement tracking and proactive notifications, and develop analytics capabilities. Partner with engineering, UX, operations, marketing, and other teams to deliver scalable, reliable solutions for high-volume ecommerce operations.

Develop and optimize integrated, cross-channel marketing programs supporting customer engagement, order frequency, and long-term customer value. Responsibilities include building marketing roadmaps, coordinating campaigns, aligning audiences and messaging, partnering with merchandising and business teams, analyzing campaign performance, improving workflows, and using testing insights to optimize future plans.

Analyzes supply chain and logistics data to identify issues, improve reverse logistics and warehousing, and optimize operations. The role develops data-gathering processes, business requirements, and performance standards; tracks KPIs; supports supply chain initiatives; collaborates with IT on systems implementation; and manages relationships with third-party logistics partners.

Own product strategy, roadmap, discovery, prioritization, execution partnership, adoption, and value measurement for Zoro’s Cloud Platform and Software Delivery Platform. The role serves internal engineering customers, translating platform capabilities into a self-service software delivery experience. Responsibilities include defining engineering outcomes, managing backlogs, evaluating build-versus-buy decisions, establishing success metrics, coordinating with engineering leaders, and driving adoption of cloud infrastructure and developer tooling.

Leads end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery exceptions. Develops scalable operating strategies, processes, service standards, KPIs, and business cases; improves performance through automation, Lean, Six Sigma, and process optimization. Manages third-party logistics vendors, leads cross-functional initiatives, presents recommendations to senior leadership, and develops employees through coaching and succession planning.