Top Tech Jobs & Startup Jobs in Chicago, IL

Leads Fetch’s centralized Operations Analytics team, establishing standards, operating models, KPI definitions, dashboards, and reporting practices. Manages and develops Operations Data Analysts, partners with senior operational leaders, and delivers insights supporting strategy, staffing, process improvement, and decision-making. Oversees reporting in Hex, Tableau, and Grafana; improves data quality and automation with engineering; and translates ambiguous operational data into measurable recommendations and business outcomes.

Lead a small data science team while remaining hands-on in building advertising audience, measurement, ranking, and data-feed models. Set technical direction, apply causal inference and experimental design, build scalable production systems, mentor scientists, and partner with product, engineering, sales, and business development teams. Translate campaign data into trusted measurement products, influence senior leaders and customers, and establish Fetch’s methodology as a market standard.

Review user accounts and transactions to detect fraud using internal tools and SOPs. Make accurate, high-volume case decisions, escalate exceptions, meet productivity and quality KPIs, track time, and work weekends.

Executive-level operator partnering with the CTO and CPO to drive technology and product planning, portfolio governance, resource allocation, executive cadence, strategic initiatives, and cross-functional alignment. The role improves decision velocity, manages risks and dependencies, operationalizes AI tooling, and connects technology investments to business outcomes across engineering, product, AI/ML, growth, and monetization teams.

Leads the strategy, development, and growth of consumer advertising products across dining, shopping, offers, rewarded media, and surveys. The role owns portfolio roadmaps, validates new business opportunities, scales monetization, defines KPIs and experiments, and partners cross-functionally on launches and integrations. It also manages and coaches product managers while maintaining hands-on ownership of strategic initiatives, including AI-enabled commerce experiences.

Leads the Customer Experience Insights function, transforming user feedback, support interactions, behavioral analytics, and business data into product recommendations. Establishes operating models, develops insight analysts, influences product strategy, defines outcome metrics, builds knowledge systems, and partners with Product, Engineering, and Growth Marketing. The role connects user experience improvements with measurable business outcomes while using AI and advanced analytics to identify friction and improvement opportunities.

Analyze qualitative and quantitative customer feedback, behavioral data, and operational metrics to identify user pain points and root causes. Develop dashboards, KPIs, reporting, and measurement frameworks; quantify experience impacts; and provide evidence-based recommendations. Partner cross-functionally with Product, Engineering, Marketing, Data, and Support leaders to influence prioritization, evaluate initiatives, and improve customer satisfaction, usability, loyalty, adoption, and support demand.

Own full-cycle recruiting for business-critical roles across Sales, GTM, Finance, Marketing, Strategy & Operations, People, and other corporate functions. Partner with hiring leaders, develop sourcing and assessment strategies, evaluate candidates, manage offers and closing, provide market intelligence, improve interview processes, and use recruiting data, AI, automation, and technology to strengthen hiring outcomes.

Source and engage high-caliber candidates for business and technical roles across Sales, GTM, Finance, corporate functions, Engineering, AI, Data, Product, and Design. Build talent pipelines, market maps, and search strategies; analyze pipeline data; develop differentiated outreach; partner with recruiters and hiring leaders; and use AI, automation, sourcing technology, and talent intelligence to improve hiring outcomes.

Leads mid-market client relationships, retention, renewals, upsells, and revenue growth. Owns account and pod targets, manages executive partnerships, oversees campaign delivery and reporting, translates performance data into recommendations, and facilitates onboarding and QBRs. Collaborates cross-functionally to optimize client outcomes, uses AI and automation to improve workflows, mentors team members, supports hiring, and ensures accurate billing and revenue actualization.