Top Tech Jobs & Startup Jobs in Chicago, IL

The Senior Customer Experience Manager defines, governs, and measures the end-to-end customer experience. The role leads quantitative and qualitative research, coaches internal and external resources, analyzes complex customer and business data, influences stakeholders, and applies insights to strategic and operational challenges. Success requires strong marketing research experience, customer experience measurement expertise, analytical ability, business influence, and proficiency with Excel, PowerPoint, and Power BI. Healthcare and SaaS experience are preferred.

Lead enterprise Salesforce architecture by translating business requirements into scalable Salesforce solutions, driving taxonomy and domain alignment, managing architecture reviews, guiding integrations and data migrations, developing technical standards and roadmaps, and mentoring teams to deliver large-scale CPQ/Product-to-Cash and SaaS implementations.

Lead Salesforce Product-to-Cash architecture, coach engineers, design HLD/LLD and roadmaps, govern integrations and billing systems, build POCs, apply AI-first solutions, and ensure scalable, secure Revenue Cloud/CPQ implementations across quoting, billing, invoicing, and revenue processes.

The Process Analyst partners with senior leaders and cross-functional teams to analyze, redesign, and improve business processes. Responsibilities include conducting discovery workshops, documenting requirements and process maps, performing gap and impact analyses, coordinating initiatives, supporting user acceptance testing, and guiding continuous improvement efforts. The role uses AI and automation to enhance workflows and requires strong facilitation, communication, project management, and stakeholder alignment skills.

Leads end-to-end UX research for healthcare products, including discovery planning, participant recruitment, interviews, surveys, usability testing, analysis, and synthesis. Translates qualitative and quantitative findings into product and design recommendations, partners with Product, UX Design, Engineering, and customer teams, communicates insights to leadership, and provides research project leadership.

Manages scheduling, capacity planning, delivery governance, portfolio risks, and go-live readiness for data migration projects. Coordinates Sales, Project Management, Resource Management, customers, and technical delivery teams to meet commitments. Maintains schedules, dashboards, metrics, and documentation; leads post-project reviews and process improvements. Supports AI-powered automation, reporting, forecasting, and responsible AI governance while ensuring security, compliance, and data privacy.

Executive leader responsible for defining and scaling PointClickCare’s enterprise data products strategy. Owns customer-facing data products, APIs, interoperability, marketplace capabilities, data monetization, and AI-enabled solutions. Leads portfolio strategy, investment priorities, commercial growth, partnerships, and ecosystem expansion while balancing privacy, regulatory compliance, and intellectual property protection. Builds and develops a senior product leadership organization and influences corporate strategy, customers, partners, analysts, and cross-functional stakeholders.

Leads Product Operations for Product and Engineering, establishing portfolio planning, governance frameworks, operating cadences, performance reporting, and decision-support processes. Partners with executive and cross-functional leaders to improve prioritization, execution predictability, organizational alignment, and operational effectiveness. Oversees continuous improvement, risk mitigation, product management capability development, and the leadership and development of Product Operations teams.

Own the architecture, governance, roadmap, and performance of Adobe Marketo Engage and the broader marketing automation ecosystem. Design lifecycle programs, lead nurturing, segmentation, scoring, integrations, and reusable automation templates. Manage Marketo-Salesforce data synchronization and other MarTech integrations, advise cross-functional teams, lead platform governance and security communications, mentor Marketing Operations, and advance analytics, operational improvement, and AI adoption.

Manage strategic enterprise healthcare accounts as a trusted executive advisor. Drive adoption, retention, growth, value realization, and measurable operational, financial, and clinical outcomes. Develop account plans, lead executive business reviews, identify performance opportunities and risks, coordinate cross-functional initiatives, and support value-based care, population health, care coordination, and payer-provider collaboration programs. Engage senior healthcare stakeholders across health systems, health plans, provider networks, and post-acute organizations.