Top Tech Jobs & Startup Jobs in Chicago, IL

Lead product strategy and delivery for US Card core platforms and servicing, focusing on data/platform modernization, AI-enabled agent and customer assist, fraud/disputes, and credit bureau disputes. Partner with engineering, data, design, risk, and operations to define MVPs, prioritize roadmaps, decommission legacy systems, and build controls to deliver scalable, compliant customer experiences.

Support post-booking operational health for Capital One Flights by monitoring queues and metrics, triaging escalations, investigating bugs, validating servicing features, maintaining playbooks, coordinating onboarding and launches, and partnering with cross-functional teams to drive automation, AI-assisted tooling, and continuous improvement of customer servicing workflows.

Support operational health and performance of Flights inventory and booking systems. Monitor bookability and metrics, assist bug triage and escalations, validate supplier integrations, maintain fare mapping and configurations, support NDC and connectivity initiatives, use dashboards and AI tools for investigations, and collaborate cross-functionally to improve inventory quality and customer experience.

Perform FP&A for International Markets and US Third Party Issuers: manage monthly forecasting and budgeting, produce variance analysis and management reporting, build presentations for leadership, provide financial guidance and KPI tracking, support ad-hoc analysis and special projects, and partner with stakeholders to influence decisions and improve FP&A processes.

Lead and execute commercial credit review activities including transactional testing, portfolio analysis, and targeted reviews. Identify gaps, emerging risks, and policy/process issues; communicate findings to executives and regulators; build cross‑functional relationships; support monitoring plans, business assessment reports, and special projects.

Partner with business lines to identify, assess, and mitigate enterprise and operational risks. Provide risk consulting, develop stakeholder relationships, document reporting requirements, align processes to Capital One frameworks, draft policies and procedures, build tools and presentations, and collaborate with Risk, Compliance, IT, Internal Audit, and Regulator Relations to implement risk controls.

Lead customer experience analytics by translating ambiguous business questions into structured analyses, delivering executive insights and dashboards, partnering cross-functionally, shaping strategy, and managing multiple projects to drive growth, profitability, and merchant enablement across U.S. and Canadian markets.

Lead design and execution of commercial operating systems for travel supply teams: standardize playbooks, architect Salesforce and integrations, design incentive and governance frameworks, and deliver data-driven enablement and dashboards to scale margin, marketing spend, and enterprise partnerships.

Lead and grow multiple product-focused engineering teams building full-stack, cloud-native, and AI-enabled solutions. Drive architecture, microservices decomposition, AWS deployments, engineering best practices, mentoring, and cross-team collaboration to deliver scalable credit experiences with partners.

The Senior Business Analyst will analyze business challenges, support marketing and credit risk initiatives, and collaborate with multiple departments to enhance performance and strategy execution, leveraging analytics and problem-solving skills.