The Pre-Sales Engineer will design scalable IT solutions, create demos, translate customer needs into product feedback, and support partners while operating autonomously in a dynamic environment.

Serve as the first technical triage for incoming support calls: assess severity, gather diagnostic evidence (logs, screenshots, packet captures), resolve straightforward issues, and escalate complex cases with clear context. Set customer expectations, reduce back-and-forth, and identify potential product bugs for Dev/QA review. Collaborate with engineers to ensure efficient troubleshooting and improved customer experience.