Top Tech Jobs & Startup Jobs in Chicago, IL

Designs, implements, operates, and optimizes enterprise network infrastructure across on-premises data centers, AWS, and other cloud environments. Responsibilities include routing, switching, firewalls, SD-WAN, VPNs, monitoring, network security, incident response, Tier 3 escalation, infrastructure as code, automation, documentation, disaster recovery support, and cross-functional collaboration. Participates in 24/7 on-call coverage and mentors junior engineers.

Owns customer outcomes, retention, referenceability, and expansion across enterprise healthcare accounts. The Senior Customer Success Executive develops success plans, manages account health and recovery programs, coordinates cross-functional delivery, identifies expansion opportunities, maintains accurate CRM and reporting data, and communicates with customer executives. The role requires deep health-plan operations knowledge, enterprise payer-platform experience, commercial fluency, and the ability to drive results through teams without direct authority.

Leads technical architecture and customer delivery integrations across claims, enrollment, provider, authorization, and payment systems. Governs solution architecture, collaborates with customers and partners, and drives automation, performance improvements, and emerging technology adoption. Requires extensive healthcare insurance integration experience, technical leadership, people management, AWS expertise, EDI transactions, and knowledge of enterprise integration technologies. The role is fully remote in the United States and may involve travel.

Own and prioritize the product backlog for a healthcare claims administration platform. Translate stakeholder needs into epics, user stories, acceptance criteria, workflows, and functional requirements. Coordinate with engineering, UX/UI, QA, Scrum teams, and other Product Owners throughout Agile delivery. Apply healthcare claims and reimbursement knowledge while supporting HIPAA and HITECH compliance. Use Jira and AI-enabled tools for backlog management and requirements development, communicate delivery updates, and resolve blockers.

Manages capacity planning, staffing allocation, utilization tracking, and forecasting for more than 1,200 global professional services resources. Analyzes project demand, workforce availability, billable utilization, and bench-time risks to guide staffing and hiring decisions. Maintains PSA scheduling and forecasting data, supports system migrations, and partners with GPS leadership, project managers, Finance, HR, sales, and international delivery teams.

Own the AI product strategy and roadmap for HealthEdge’s HealthRules Payer platform. Identify and prioritize AI use cases across claims, member management, enrollment, benefits, and contracts; translate strategy into product requirements; and align product, engineering, data science, UX, marketing, and sales teams. Lead AI governance, regulatory compliance, customer presentations, go-to-market messaging, pilots, and feature commercialization while ensuring responsible AI use in healthcare payer workflows.

Leads advisory engagements for health plans by assessing claims, enrollment, billing, and service operations; identifying cost, quality, and compliance gaps; developing future-state technology and operating-model roadmaps; and building ROI-based business cases for BPaaS transformation. Partners with sales, solution, and delivery teams while advising stakeholders from analysts through C-suite executives. Requires extensive health plan operations leadership, platform knowledge, financial modeling, transformation expertise, and team leadership.

Administer, configure, develop, and troubleshoot NetSuite and connected financial systems, including Zone Billing and SuiteProjects Pro. Support month-end close, reconciliations, data integrity, integrations, statutory reporting migration, user access controls, testing, and documentation. Partner with Accounting, FP&A, and IT teams on system enhancements and reporting needs while serving as backup to the Financial Systems Lead and developing toward systems architecture leadership.

Leads enterprise IAM strategy and operations across workforce, machine, cloud, and customer identities. Oversees identity providers, PAM, zero-trust architecture, SSO/MFA, RBAC, IaC, JIT access, automation, compliance, audits, and M&A integrations. Manages a globally distributed team of 5–7 direct reports, partners with technical and business stakeholders, and reports program health and risk to executives.

Leads and develops a team of Principal Consultants supporting complex GuidingCare healthcare payer implementations. Oversees delivery quality, capacity, assignments, client engagement, escalations, practice standards, hiring, and career development. Partners with delivery and project leadership on high-risk workstreams, pre-sales, scoping, requirements workshops, and continuous improvement. Requires extensive GuidingCare implementation expertise across care management, utilization management, appeals and grievances, and data integration.