Top Tech Jobs & Startup Jobs in Chicago, IL

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Build and operate foundational developer infrastructure across CI, build systems, deployment orchestration, and test platforms. Improve build speed, deployment safety, test reliability, observability, and engineering productivity at scale. Own services from architecture through production, including SLOs and on-call operations. Lead cross-functional technical projects, partner with engineering teams, mentor engineers, and shape platform strategy.

Build and own CRM features and workflow automations supporting sales, marketing, onboarding, and support. Develop full-stack functionality using Next.js, FastAPI, Inngest, and related technologies; partner with teams to automate workflows; create agentic solutions for enrichment and task automation; and manage features from planning through monitoring and refinement. The role requires strong web development expertise, product sense, autonomy, communication, and experience with modern JavaScript or TypeScript frameworks and orchestration tools.

Leads the company’s information security operations and reports to the CISO. Oversees SIEM, threat detection, vulnerability management, penetration testing, incident response, SOC 2 Type II compliance, third-party risk, security awareness, cloud and endpoint security, and regulatory cybersecurity coordination. Manages security policies, breach readiness, tabletop exercises, KPIs, audits, and emerging technology evaluations while partnering with IT, infrastructure, compliance, regulators, and executive leadership.

Manage and expand enterprise customer relationships through advocacy, retention, quarterly and annual business reviews, issue resolution, and regular engagement. Own new-business sales cycles, including prospecting, demonstrations, proposals, negotiations, and closing. Identify expansion opportunities within existing accounts, manage upgrades using Salesforce CPQ, maintain pipeline data, and collaborate across sales, marketing, product, implementation, support, and customer success teams.

Build and maintain cross-platform Flutter applications for iOS and Android. Responsibilities include implementing state management, integrating RESTful APIs and external services, troubleshooting bugs, optimizing performance, reliability, security, and user experience, and managing app store deployments. The role involves collaborating in an agile team, contributing proactively to product decisions, and continuously improving mobile applications.

Drive new client acquisition and revenue through high-volume lead outreach, sales strategy, CRM pipeline management, client pitches, stakeholder engagement, pricing analysis, and cross-functional collaboration to meet sales targets.

Own end-to-end network reliability across data centers, AWS, and GCP, including routing, switching, DNS, load balancing, service mesh, VPNs, circuits, and cross-connects. Automate network configuration with Ansible, Terraform, GitOps, CI validation, and IPAM. Engineer failover, observability, security hardening, client connectivity, and Kubernetes ingress while participating in an interrupt-contained on-call rotation.

Administer and enhance Edmunds’ Databricks data platform and AWS infrastructure. Build and maintain ETL pipelines, infrastructure-as-code tooling using Terraform or CDK, and operational dashboards, alerts, and reports. Collaborate with business, engineering, analytics, security, and infrastructure teams to support data platform users and AI solutions. Evaluate new technologies, troubleshoot platform issues, and improve operational, cost, and security visibility.

Leads sales coaching and field excellence for an insurance distribution team. Builds competency models, coaching cadences, learning pathways, onboarding programs, and performance feedback systems. Provides direct coaching through call reviews, ride-alongs, and group sessions, integrates agent and competitive insights, manages a growing coaching team, and partners with Marketing, Product, Enablement, and Distribution leadership on launches and agency onboarding.