Top Tech Jobs & Startup Jobs in Chicago, IL

Drive partner onboarding, technical enablement, and adoption to ensure measurable value from Blackpoint's cybersecurity platform. Design multi-phase success plans, define KPIs, translate telemetry into business outcomes, provide technical recommendations, assess and mitigate retention risks, build executive relationships, and collaborate cross-functionally to improve product and processes.

Serve as a Cloud FinOps Success Manager advising Azure customers on billing, licensing, and cost optimization. Conduct business reviews, own post-sales relationships, document processes, define KPIs/SLAs, and deliver scalable FinOps onboarding, provisioning, reporting, and escalation practices to ensure high customer satisfaction.

Manage post-sales cloud customer relationships for a Cloud Solution Partner program: conduct business reviews, identify cost-optimization, escalate and resolve issues, document processes, define KPIs/SLAs, and ensure high customer satisfaction while steering CSP operations.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Manage an actuarial team and produce actuarial analyses for pricing, reserves, trend analytics, gross margin and financial reporting across ACA, Medicare, and Group lines. Participate in rotational assignments, represent actuarial in cross-functional workgroups, and support pricing, reporting, and analytic initiatives.

Own and build a new advisor mobile app end-to-end (native shell, hybrid/web views, and Rails APIs). Ship weekly, implement release and monitoring pipelines, extend Rails APIs, and establish mobile patterns, on-call, and production ownership for a fast-moving startup.

Support Project Managers in coordinating data center development and construction projects by maintaining schedules, budgets, risk registers, and documentation. Track milestones, coordinate meetings and procurement, monitor compliance and site activities, and produce reports and dashboards to ensure projects are delivered safely, on time, within budget, and to quality standards.

Design, build, and operate distributed, data-intensive backend systems and pipelines. Own production data infrastructure (streaming, batch, analytical stores), debug production incidents, participate in on-call rotations, partner with product and frontend teams, write/review architecture and code, and improve observability, reliability, and deployment practices.

Lead global DevOps, SRE, and platform engineering to improve reliability, scalability, and delivery velocity. Drive CI/CD (Harness), observability (Dynatrace), incident management, and AI Operations (AIOps, Temporal, LangChain). Recruit and scale onshore/offshore teams, manage vendors and budgets, implement IaC and Kubernetes/cloud-native practices, and champion continuous improvement and SRE maturity across large-scale digital platforms.

Investigate and resolve customer production issues by analyzing SQL, data feeds (HL7/CSV), and Python code. Communicate status and root cause to customers, collaborate with Data Engineering and Product teams, document tickets in Jira, validate fixes with queries, and contribute to knowledge base and troubleshooting playbooks.

Support and maintain production Core Speech systems: deploy, monitor, alert, perform capacity planning, respond to on-call incidents, and drive system performance and architecture improvements.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.