Blockchain Startups in Chicago

As the head of the Product Support team, you will ensure continued high quality support when customers reach out as well as develop and sustain self-service help and community engagement when they would prefer to answer questions themselves. You will also be the driving force to ensure our product continues to be user-friendly, robust, and stable as we grow. In this role, you will oversee our global support operations, including the Support and Documentation teams in Chicago and Chennai. 

As the Vice President of Customer Success, you will lead the global Customer Success team with current team members in Chicago, Chennai, and Amsterdam. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, and leading and inspiring a team.

As an Implementation Manager with FourKites, you will have full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase, while maintaining responsibility for complete execution of the roll-out within the allotted 90 day implementation timeframe. You will provide support to Account Executives and Sales Engineers during the Sales cycle, including during prospects' pilot engagement with FourKites. You’ll own and manage complex implementations, facilitate strategic customer conversations, and collaborate cross-functionally to set up clients for success from Sales to Customer Success. All while achieving strong relationship-building, problem-solving, and technical skills. These skills, along with problem ownership, a proactive approach and professionalism, build and reinforce long term partnerships with FourKites’ Global 1000 clients. 

We are excited to bring on a strategic Talent & Recruiting Manager to join our progressive Human Resources & Talent team. The top candidate will possess strong business partnership experience, full life cycle recruiting, knowledge of all HR functional areas, and have drive, smarts, and integrity to bring to our team. We are seeking an energetic professional with high career potential that has demonstrated success recruiting top talent in high-growth tech and guiding the culture to optimize that talent. 

You’ll be the mastermind behind our customers’ success - managing our customers and carriers experience through your relationships and technical expertise. You’ll become an industry expert, partnering with shippers, brokers, and carriers to unify communication in one place - the FourKites platform. You’ll wow them with your quick and flawless execution of our carrier/broker setup process.