Retail Startups in Chicago

Within Camelot Illinois, the Senior Consumer Insights Manager will be the central source of understanding of our players and games, providing actionable insights to the business based on data. Key activities will include; managing and developing the existing Insights team; ownership of relationship with key suppliers and market research agencies; managing and delivering research on behalf of sales and marketing.

Work closely with assigned client base to implement tactics that result in improved client success regarding defined revenue categories, improved retention of clients and implementing strategic education programs. Leverage data such as consumer satisfaction scores, consumer comments, refunds, refusals, order volume by source, demographics, e-commerce traffic, site conversion, wholesale pricing, retail pricing, store-level revenue, marketing stats, cost of goods, product margins, and inventory. Recommend products, services, technology, and solutions that can drive measurable improvement in defined revenue categories, reduction in supply costs, growth in customer base, and consumer satisfaction.

Join a cross-functional team (technical & non-technical members) on highly visible strategic projects and/or work independently as needed. Champion innovative solutions and interact with top-caliber software engineers, web developers, and QA automation resources contributing to our growing ecosystem of cutting edge SOA based applications. Work within an agile group and be empowered to add your personalized stamp on the team and the solutions we deliver. Interact closely with the business to understand business processes and proposing technical as well as non-technical solutions for business problems-seek the biggest bangs! Interface with team members across software teams to promote software best-practices, technical guidance when requested, and overall positive change. Mentor other developers to help grow their software development skillsets. Actively work with the team and managers in continuously improving the SDLC process and the efficiency and effectiveness of the engineering team.

Talks to customers by phone to act as a consultant regarding our products and gifts in order to close a sale. Processes orders using the internal computer applications. Verifies and validates all information provided by the customer prior to submission. Negotiates effectively with customers and florists to uphold the Company's Product Guarantee Policy. Accurately documents all actions taken when working within a customer account. Responds to questions regarding existing orders including but not limited to; delivery status, product substitution approvals and other issues via email and by phone as appropriate. Accurately processes order cancellations and adjustments to order totals for customers and florists. Consistently achieve key indicators and performance standards as defined by call center management. Each CSR should review their own statistics on a daily basis in order to monitor their progress towards continual improvement.

Research organizations and individuals to generate leads. Contact potential clients through cold calls, email campaigns, and social media marketing. Customer interaction such as pricing, product and quality inquires. Work closely with operations team to strategize on product and promotional to increase sales. Meet assigned sales targets. Weekly reports on sales results and development activities. Use data and customer feedback to enhance the customer experience online, drive traffic and conversions, and optimize customer retention. Present findings and recommendations to key business leaders at all levels.